refund policy

Refund Policy – BrikFlex IPTV

At BrikFlex, customer satisfaction is our top priority. We strive to provide a stable and high-quality IPTV service. However, if you encounter any issues, we offer a fair refund policy as outlined below.

7-Day Money-Back Guarantee

We offer a 7-day refund guarantee from the date of purchase. If you experience any problems with our service during this period, you may be eligible for a full refund.

Eligible Reasons for Refund

Refunds are granted under the following conditions:

• Persistent technical issues with the server
• Service not working as described
• Inability to access channels or content due to server-related problems

Conditions

• You must contact our support team within 7 days of purchase
• You must provide clear details or proof of the issue (screenshots or explanation)
• Our support team must first be given the opportunity to resolve the issue

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Incorrect device setup or unsupported device
• Poor internet connection on the customer’s side
• Change of mind after successful activation
• Failure to contact support before requesting a refund

How to Request a Refund

To request a refund, please contact our support team via:

• Email: [your email here]
• WhatsApp: [your number here]

Include your order details and a clear description of the issue.

Processing Time

Approved refunds will be processed within 3–7 business days, depending on the payment method used.